Recently whilst doing a Google search on myself I found my old Myspace.com profile. All I can say is, Wow! What a blast from the past. Now it’s not like I had anything unsavory on my profile there but I thought I should really take this down. I don’t use it, I haven’t logged into my account in years so why have it? I started by trying to login in. No luck. I knew I made the account with an ancient Hotmail.com account I didn’t have access to anymore because it was deleted. So I tried to guess the password I would have used for the account back in 2008. That was 10 years ago and despite me trying all the usual suspects I couldn’t remember it. So I decided to try reset the password. No luck there, without access to the email address associated with the account I was unable to access the link Myspace.com would send me when I submitted the password reset form. What now?
I thought I would check the helpdesk of Myspace.com, surely they had another way to access your account. After all I couldn’t be the only one without my old email address who couldn’t get into their account. After a bit of searching I found the so called “helpdesk”. I say that because it was barely a helpdesk, just handful of articles from 2014 that contained basic information like “If you want to reset your password, click the password reset link”. Not helpful at all. Additionally I found Myspace.com no longer maintains any kind of support email address or live chat agents.
So what now? How can you delete your Myspace.com account in 2018 without access to your account or the ability to reset your password? One word: compliance.
Myspace.com still maintains a compliance email address which on it’s website is for law enforcement etc but I am happy to report that you can email this address and after confirming who you are they will delete your profile for you!
Here are the steps I took:
- Email firstname.lastname@example.org: Tell them you want to delete your Myspace.com profile. Make sure you give your Myspace.com URL (myspace.com/your_username), the original email address associated with the account and tell them you don’t have access to your original email address
- Wait for their reply
- When they do reply they will want a copy of your government issued ID, I gave them a copy of my drivers licence. Please note your name and photo must be visible, all other information can be hidden.
- Wait for their reply but when they do it should be all done! Your profile is now deleted.
I contacted the compliance email address on the 13/04/2018, got a reply on the 14/04/2018, sent a copy of my ID on the same day and my profile was deleted on today (19/04/2018)